You have a right to expect a high standard of medical care from our team and we will try at all times to provide the very best care possible within the resources available.
You have the right to:
- Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment (details of the practice boundary can be obtained from the reception staff)
- Consult with a GP within 24 hours for urgent medical problems
- Have your treatment explained to you
- Confidentiality
- Receive information on health services
- Gain access to an interpreter
- Complain, without discrimination, if there is a problem
- Have a relative, friend or chaperone with you (except in extreme cases when specifically asked not to)
You are responsible for:
Making and keeping appointments;
It is the patients’ responsibility to ensure that appointments are kept and advice given is followed. If persistent non-attendance of appointments by and individual or individuals are made and we are not notified, it may result in the removal of the individual from the practice register.
Behaving in an acceptable manner;
The Practice is committed to delivering high quality of care to our patients. The relationship between the patients and those working in the surgery is an important issue and is a two-way process.
Therefore, in order to protect both the staff and other patients, we respectfully point out that the following inappropriate behaviour will not be tolerated:
Swearing, threatening or abusive behaviour, drunkenness or verbal or physical abuse of any kind.
All acts of criminal violence or aggression will be notified to the police immediately.
Such behaviour has a marked effect on staff and other patients and therefore, where such behaviour is observed, we reserve the right to withdraw from treating the patient and ensuring removal of those involved from the premises and also permanently from the Practice register.
Keeping young children in your care under constant supervision;
Ensuring that they behave appropriately, quietly & respectfully at all times within the surgery.
Switching off mobile phones whilst on the surgery premises.
Please ensure that mobile phones are switched of whilst you are in the Practice.
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from the practice list. This would generally only follow a warning that has failed to remedy the situation and we will always give the patient a specific reason for the removal. Please note that this is an exceptional circumstance.